At Luxury Holidays Nepal – Inspiring Journeys, we understand that travel plans may need to change. Our Refund & Cancellation Policy is designed to offer flexibility, fairness, and peace of mind to our valued travelers. Whether due to personal reasons, international restrictions, or unforeseen events, we ensure transparent and timely handling of your booking.
Booking Deposit and Final Payment
Deposit: A non-refundable deposit of 30–40% of the total trip cost is required to confirm your booking. This covers pre-trip arrangements including permits, hotels, and operational preparations.
Final Payment: The remaining balance must be paid at least 7 days prior to the trip start date, or upon arrival in Nepal, unless stated otherwise.
Cancellation by the Client
More than 30 days before trip start: 70% refund of total trip cost (excluding deposit)
15 to 30 days before trip start: 50% refund
Less than 15 days or no-show: No refund
Multi-country & international tours: 100% cancellation charge if canceled less than 30 days before departure
Credit for Future Tours (CFFT)
If you are unable to travel due to valid reasons (e.g., health, flight disruption, visa delay), we offer Credit for Future Tours (CFFT):
- Your paid amount (excluding service fees) will be held as credit, valid for up to 24 months from the date of the original tour start.
- CFFT can be transferred to another person (family or friend) with prior notice.
- Applicable to most Nepal-based tours and treks. Not valid for tours involving third-party international service providers (e.g., Bhutan, Tibet, Dubai).
Cancellation by Luxury Holidays Nepal
Company-Initiated Cancellation: Full refund, including deposit, if cancellation is due to internal reasons (e.g., guide unavailability, logistic issues).
Force Majeure (natural disaster, strikes, political unrest): Refund of total amount excluding unrecoverable expenses (e.g., permits, flights). CFFT may also be offered.
Flight Cancellation or Delay Policy
For mountain flights (e.g., Lukla, Pokhara, Jomsom): Delays are common due to weather.
We will assist in rebooking or provide helicopter alternatives (at additional cost).
Hotel costs, meals, and alternative transport are the client’s responsibility unless covered by an upgraded package.
Refund Processing & Method
Processing Time: Up to 20 working days
Refund Mode: Refunded via the original method of payment
Deductions: Bank fees, payment gateway charges, and applicable third-party cancellation costs will be deducted from the refund
Special Notes
Certain tours, such as Helicopter Tours, Adventure Activities, or Expedition,s have strict no-refund policies due to upfront logistical commitments. These will be communicated during booking.
Group joining tours require a minimum number of participants. If canceled due to insufficient sign-ups, full refund or alternate dates/CFFT will be provided.
We're Here to Help
We strongly recommend all travelers purchase comprehensive travel insurance that includes coverage for cancellations, medical emergencies, and trip delays.
If you need any further information, please contact us by Email at [email protected] or phone: +977 985 100 5129 (WhatsApp)
For more information on the refund and cancellation policy and terms and conditions, please click here.
Luxury Holidays Nepal and Responsible Tourism
Core Values Luxury Holidays Nepal
Fleet of Luxury Holidays Nepal
Terms and Conditions of Luxury Holidays Nepal
Why Luxury Holidays Nepal?
Team of Luxury Holidays Nepal
Legal Documents of Luxury Holidays Nepal
How to Book a Trip with Luxury Holidays Nepal
Work with Luxury Holidays Nepal