Luxury Holidays Nepal Pvt. Ltd. always prioritizes the comfort and convenience of our clients. We understand that sometimes, unforeseen circumstances may lead to changes in travel plans. To address such situations and ensure clarity, we have a well-defined Refund and Cancellation Policy in place.
Booking Deposit and Final Payment:
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Booking Deposit: A certain percentage of the total tour cost will be required as a deposit to confirm your booking. This deposit is non-refundable but can be adjusted against future bookings in exceptional cases.
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Final Payment: The remaining amount must be paid before the commencement of the service or upon arrival in Nepal.
Cancellation by the Client:
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More than 30 days before the start date: Clients will receive a full refund minus the booking deposit.
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15-30 days before the start date: 50% of the total trip cost will be charged as a cancellation fee.
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Less than 15 days before the start date or during the trip: No refunds will be made.
Cancellation by Luxury Holidays Nepal Pvt. Ltd.:
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If the trip gets canceled from our side, for reasons other than force majeure events, a full refund will be made, including the booking deposit.
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For cancellations due to force majeure events (e.g., natural disasters, political unrest), alternative trip dates or activities will be suggested. If not acceptable to the client, all payments except the booking deposit will be refunded.
Special Conditions:
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Some trips, such as Luxury Helicopter Tours in Nepal or certain Adventure Sports Tour in Nepal, may have their own specific cancellation policies due to the unique nature of the service. These will be clearly communicated during the booking process.
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In case of flight cancellations due to unpredictable mountain weather conditions or other unforeseen circumstances, Luxury Holidays Nepal Pvt. Ltd. will offer the next available flight option. Costs incurred due to such changes will be borne by the client.
Refund Process:
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All refunds will be processed within 20 working days after the cancellation request has been officially received and approved.
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Refunds will be made via the same method of payment used for the booking. For bank transfers and card payments, necessary bank charges for the refund will be borne by the client.
While we always strive to provide the best services and experiences, we understand the need for flexibility. Our Refund and Cancellation Policy is designed to offer clarity and fair conditions for both parties. If clients have any concerns or questions, we encourage open communication to ensure a smooth and hassle-free process.
For more information on the refund and cancellation policy and terms and conditions, please click here.
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If you need any further information, please contact us, by Email: at [email protected], Phone: at +977- 985 100 5129 (WhatsApp)