Refund & Cancellation Policy

At Luxury Holidays Nepal – Inspiring Journeys, we understand that travel plans may need to change. Our Refund & Cancellation Policy is designed to offer flexibility, fairness, and peace of mind to our valued travelers. Whether due to personal reasons, international restrictions, or unforeseen events, we ensure transparent and timely handling of your booking.

Booking Deposit and Final Payment

Deposit: A non-refundable deposit of 30–40% of the total trip cost is required to confirm your booking. This covers pre-trip arrangements including permits, hotels, and operational preparations.

Final Payment: The remaining balance must be paid at least 7 days prior to the trip start date, or upon arrival in Nepal, unless stated otherwise.

Cancellation by the Client

More than 30 days before trip start: 70% refund of total trip cost (excluding deposit)

15 to 30 days before trip start: 50% refund

Less than 15 days or no-show: No refund

Multi-country & international tours: 100% cancellation charge if canceled less than 30 days before departure

Credit for Future Tours (CFFT)

If you are unable to travel due to valid reasons (e.g., health, flight disruption, visa delay), we offer Credit for Future Tours (CFFT):

Your paid amount (excluding service fees) will be held as credit, valid for up to 24 months from the date of the original tour start.
CFFT can be transferred to another person (family or friend) with prior notice.
Applicable to most Nepal-based tours and treks. Not valid for tours involving third-party international service providers (e.g., Bhutan, Tibet, Dubai).

Cancellation by Luxury Holidays Nepal

Company-Initiated Cancellation: Full refund, including deposit, if cancellation is due to internal reasons (e.g., guide unavailability, logistic issues).

Force Majeure (natural disaster, strikes, political unrest): Refund of total amount excluding unrecoverable expenses (e.g., permits, flights). CFFT may also be offered.

Flight Cancellation or Delay Policy

For mountain flights (e.g., Lukla, Pokhara, Jomsom): Delays are common due to weather.

We will assist in rebooking or provide helicopter alternatives (at additional cost).

Hotel costs, meals, and alternative transport are the client’s responsibility unless covered by an upgraded package.

Refund Processing & Method

Processing Time: Up to 20 working days

Refund Mode: Refunded via the original method of payment

Deductions: Bank fees, payment gateway charges, and applicable third-party cancellation costs will be deducted from the refund

Special Notes

Certain tours, such as Helicopter Tours, Adventure Activities, or Expedition,s have strict no-refund policies due to upfront logistical commitments. These will be communicated during booking.

Group joining tours require a minimum number of participants. If canceled due to insufficient sign-ups, full refund or alternate dates/CFFT will be provided.