Effective Date: September 28, 2026
Last Updated: September 28, 2026
Luxury Holidays Nepal Pvt. Ltd. (“Luxury Holidays Nepal,” “LHN,” “we,” “our,” or “us”) operates LHN BMS, a private booking, operations, and business management application intended for authorized personnel of Luxury Holidays Nepal.
This Privacy Policy explains how information is collected, used, stored, and managed when authorized users access and use LHN BMS.
LHN BMS is an internal business application. It is not intended as a public consumer travel-booking application, and access requires an authorized account.
1. Information We Process
LHN BMS processes information necessary for managing travel bookings, guests, operations, staff, suppliers, payments, and related business activities.
Depending on the features being used, this information may include:
Contact Information
- We may process:
- Names
- Email addresses
- Phone numbers
- Country or nationality information
- Other contact information provided as part of a booking or business record
This information may relate to travelers, customers, staff members, guides, drivers, agents, suppliers, or other persons involved in our travel operations.
Account Information
For authorized LHN BMS users, we may process:
- User name and profile information
- Email address
- User or account identifier
- User role
- Account status
- Assigned permissions
This information is used to authenticate users and control access to different areas of LHN BMS.
Traveler and Booking Information
LHN BMS may contain information necessary to organize and operate travel services, including:
- Traveler names
- Contact details
- Country
- Date of birth, when provided
- Booking information
- Travel dates
- Arrival and departure information
- Flight information
- Hotels and accommodation
- Itineraries
- Tour and activity information
- Guide and driver assignments
- Transportation arrangements
- Booking references
- Special requirements
- Operational notes
Date of birth is optional and may also be used to display birthday reminders where this information has been provided.
Travel Documents
Where required for travel arrangements, LHN BMS may process traveler documentation or document information, including passport information and other information required to arrange travel services.
Such information is used only where necessary for legitimate booking and operational purposes.
Payment and Financial Records
LHN BMS may maintain business records relating to bookings and payments, including:
- Booking price
- Amount paid
- Amount due
- Currency
- Payment method or payment source
- Booking or agent references
- Payment status and related operational records
LHN BMS is not intended to store complete payment-card credentials such as full credit or debit card numbers, security codes, or online banking passwords.
User-Entered Business Content
Authorized users may enter information into LHN BMS as part of their work, including:
- Booking notes
- Traveler requirements
- Itinerary information
- Operational instructions
- Follow-up information
- Guide and driver notes
- Internal business records
- Other information required to manage bookings and operations
2. How We Use Information
Information processed through LHN BMS is used primarily for app functionality and legitimate business operations.
We may use information to:
- Create and manage travel bookings
- Manage travelers and guests
- Coordinate arrivals and departures
- Prepare and manage itineraries
- Manage hotels and accommodation
- Coordinate flights and transportation
- Assign guides and drivers
- Track booking payments and outstanding amounts
- Manage inquiries and follow-ups
- Manage staff accounts and permissions
- Maintain operational and business records
- Display relevant operational reminders
- Display birthdays for active staff, guides, drivers, and relevant current travelers when a date of birth has been provided
- Maintain security and authorized access to LHN BMS
- Support the operation, maintenance, and improvement of our internal business systems
3. Birthday Information
LHN BMS includes an optional birthday feature.
A date of birth may be recorded for:
- Staff
- Guides
- Drivers
- Travelers
Providing a date of birth is not required unless it is needed for a particular booking or travel service.
Birthday reminders may be displayed within LHN BMS to authorized personnel for operational or hospitality purposes, such as arranging an appropriate birthday greeting or celebration.
Birthday reminders for staff, guides, and drivers may recur annually while their relevant records remain active.
Traveler birthday information is used in connection with relevant travel and booking operations and is not intended to create permanent birthday reminders for past travelers.
4. How Information Is Stored
LHN BMS uses secure cloud-based systems to provide authentication, database, and application functionality.
Information entered into LHN BMS may therefore be transmitted to and stored on service providers used to operate the application and its backend infrastructure.
We take reasonable administrative and technical measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
5. Who Can Access LHN BMS
LHN BMS is restricted to authorized users.
Access may be controlled according to assigned roles and permissions. Depending on their responsibilities, users may have access to areas such as:
- Inquiries
- Bookings
- Operations
- Accounts
- Master Data
- Action Center
- Staff management
- Other authorized business functions
Users should access only information necessary for their assigned responsibilities.
Authorized users are responsible for protecting their login credentials and should not share passwords or provide unauthorized persons with access to LHN BMS.
6. Sharing of Information
We do not sell personal information collected through LHN BMS.
Information may be shared where reasonably necessary to arrange or operate travel services, including with appropriate service providers such as:
- Hotels and accommodation providers
- Airlines and transportation providers
- Guides and drivers
- Tour and activity providers
- Destination partners
- Booking agents and authorized travel partners
- Payment service providers
- Technology and infrastructure providers
Information may also be disclosed where required by applicable law, regulation, legal process, or a valid request from an appropriate authority.
We seek to limit information sharing to what is reasonably necessary for the relevant business or travel purpose.
7. Third-Party Service Providers
LHN BMS may rely on third-party technology providers for functions such as:
- Authentication
- Database hosting
- Secure cloud infrastructure
- File or document storage
- Application distribution
- Related technical services
These providers may process information on our behalf as necessary to provide their services.
Their processing may also be subject to their respective privacy and security terms.
8. Tracking and Advertising
LHN BMS is not designed as an advertising platform.
We do not use personal information collected through LHN BMS for cross-app advertising tracking.
LHN BMS does not display third-party behavioral advertising as part of its intended functionality.
9. Location Information
LHN BMS does not currently collect precise or coarse device location for tracking users.
Travel destinations, hotel locations, pickup locations, drop-off locations, trekking locations, and similar information contained in booking or operational records are business travel information and are not intended to represent continuous device-location tracking.
10. Data Retention
We retain information for as long as reasonably necessary for:
- Providing and managing travel services
- Maintaining booking and operational records
- Accounting and business administration
- Resolving inquiries or disputes
- Meeting legal, regulatory, tax, or contractual requirements
- Maintaining appropriate historical business records
Retention periods may vary depending on the type of information and the purpose for which it is maintained.
Information that is no longer reasonably required may be deleted, anonymized, or archived in accordance with our business and legal requirements.
11. Staff, Guide, and Driver Information
LHN BMS may maintain information relating to staff members, guides, and drivers, including contact details, work-related information, assignments, account permissions, and optional dates of birth.
When a staff member, guide, or driver is deactivated or removed from active operations, their information may cease to appear in active operational features such as birthday reminders.
Certain records may nevertheless be retained where necessary for historical, accounting, security, operational, or legal purposes.
12. Traveler Information
Traveler information is processed primarily to provide and manage travel services.
Information relating to past travelers may remain in historical booking records where reasonably necessary for business, accounting, customer service, legal, or operational purposes.
Past travelers are not intended to remain in recurring birthday reminders after the relevant travel or booking period has ended.
13. International Data Processing
Luxury Holidays Nepal operates internationally and works with travelers and service providers in multiple countries.
Information may therefore be processed or transferred across national borders where necessary to provide travel services, operate LHN BMS, use our technology infrastructure, or meet legal and operational requirements.
Where appropriate, we take reasonable steps to protect personal information when it is processed internationally.
14. Your Privacy Rights
Depending on applicable law and your relationship with Luxury Holidays Nepal, you may have rights relating to your personal information, which may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or request restriction of certain processing
- Ask questions about how personal information is used
These rights may be subject to legal, contractual, accounting, operational, or other legitimate retention requirements.
Requests can be made using the contact information below.
Email: [email protected]
15. Children's Privacy
LHN BMS is an internal business application intended for authorized personnel and is not directed toward children.
Traveler records may include information relating to minors when necessary to arrange travel services on behalf of a parent, guardian, family, school, group, or other authorized party.
Such information is processed only for legitimate travel and operational purposes.
16. Changes to This Privacy Policy
We may update this Privacy Policy when LHN BMS functionality, our business practices, legal requirements, or technology services change.
The latest version will be published on this page with an updated “Last Updated” date.
17. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or information processed through LHN BMS, please contact: [email protected]
Luxury Holidays Nepal Pvt. Ltd.
Kathmandu, Nepal